If you need any further assistance, we are always happy to help! Our team typically replies within 5-6 hours on average.

viscata

Got a question, suggestion, or just want to say hello? We&#x2019;re all ears! Reach us through:<ul><li>Email: <a href="mailto:support@viscata.com">support@viscata.com</a> or <a href="mailto:hello@viscata.com">hello@viscata.com</a></li><li>Contact Form: <a href="https://www.viscata.com/pages/contact-us">on our online store</a></li><li>Live Chat: pop in and chat with us directly</li></ul>We&#x2019;ll get back to you as quickly as possible.Heads-up: since we&#x2019;re based in Spain, we don&#x2019;t have a toll-free phone line, but we&#x2019;re always happy to help online!

Got a question, suggestion, or just want to say hello? We’re all ears! Reach us through:. We’ll get back to you as quickly as possible. Heads-up: since we’re based in Spain, we don’t have a toll-free phone line, but we’re always happy to help online!

How can I contact Viscata?

Viscata Community

How to Place an Order?

Can I edit or add anything to my order?

What is your cancellation policy?

How do I cancel my order?

Why was my order canceled?

How can I check a product availability online?

Can I pre-order an item?

Do you offer Gift Cards?

In which currency are prices shown at viscata.com?

Place an order

What’s your return policy?

Out-of-Policy Returns (After 90 Days)

Do you offer refunds or exchanges?

How do I start a return?

How do I make a return step by step via our online returns centre

What do I do if my item(s) arrives damaged?

What do I do if I receive the wrong item in my order?

What if my package gets lost or arrives damaged?

When will I get my refund?

I've changed my credit/debit card, how can I get my refund?

When will my exchange be processed?

How can I check my store credit?

Instant Exchanges – How They Work

Returns & Exchanges

What are the payment methods available?

I see a charge on my card, but I don’t have an order — what’s happening?

Does Viscata offer price adjustments?

How can I get a discount?

How do I apply promo/discount codes?

Sales Taxes

Payments. Discounts. Sales taxes

How can I create my Viscata Account?

I'm having trouble logging in

My account

How to care for your Viscata Shoes?

How can I protect my Viscata espadrilles?

Shoe Repair or Maintenance Service

Care for your shoes

Sizing

Size conversion - EU to US

Sizes

Laces, Ribbons & Spare Parts

Laces and Spare parts

Give Your Shoes a Second Life

Take Back Program

Where to find Viscata shoes

Stores and retailers

Your ideas, our inspiration — let’s hear them!

Custom made and personalized shoes

About our Products

Do you offer free shipping?

Do you offer expedited shipping?

How long does delivery take?

Shipping Methods

How do I track my order?

Order Marked Delivered, but Not Received

Do you ship worldwide?

International Orders – Customs, Duties & Delivery Delays

Shipping

How can I subscribe to Viscata's newsletter?

How Can I Unsubscribe from the Newsletter?

How Can I Stay in the Loop on Offers and Promotions?

Espadrille Outfit Ideas & Style Tips

What is The Sole Circle?

How do I join?

How do I earn points?

How do I redeem my points for discounts?

What are VIP tiers?

Refer a Friend

What if my points are missing?

Loyalty Program - The Sole Circle

How can I contact Viscata?Updated 2 months ago