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viscata

Don&#x2019;t miss out! You can follow us on social media (IG: <a href="https://www.instagram.com/viscata/" target="_blank" rel="noopener noreferrer">Viscata&#xA0;</a>and FB: <a href="https://www.facebook.com/VISCATA" class="fr-strong">Viscata</a>) or visit our website, but the fastest way to stay up-to-date is by subscribing to our newsletter.Sign up and snag a welcome discount &#x2014; we&#x2019;ll email or text your promo code within 24 hours.Just enter your email in the footer of our website and you&#x2019;re good to go! <img src="https://attachments.gorgias.help/VvEzB7NjXKG7beky/hc/bVpA37loK92J5oEd/2025103000-80b58250-f520-4bd1-a84d-4f762397183d-091aa286-66a1-46d3-83ad-64b597c7c431.png" style="width: 510px;" class="fr-fic fr-dib">

Don’t miss out! You can follow us on social media (IG: Viscata and FB: Viscata) or visit our website, but the fastest way to stay up-to-date is by subscribing to our newsletter. Sign up and snag a welcome discount — we’ll email or text your promo cod

How Can I Stay in the Loop on Offers and Promotions?

Viscata Community

How to Place an Order?

Can I edit or add anything to my order?

What is your cancellation policy?

How do I cancel my order?

Why was my order canceled?

How can I check a product availability online?

Can I pre-order an item?

Do you offer Gift Cards?

In which currency are prices shown at viscata.com?

Place an order

What’s your return policy?

Out-of-Policy Returns (After 90 Days)

Do you offer refunds or exchanges?

How do I start a return?

How do I make a return step by step via our online returns centre

What do I do if my item(s) arrives damaged?

What do I do if I receive the wrong item in my order?

What if my package gets lost or arrives damaged?

When will I get my refund?

I've changed my credit/debit card, how can I get my refund?

When will my exchange be processed?

How can I check my store credit?

Instant Exchanges – How They Work

Returns & Exchanges

What are the payment methods available?

I see a charge on my card, but I don’t have an order — what’s happening?

Does Viscata offer price adjustments?

How can I get a discount?

How do I apply promo/discount codes?

Sales Taxes

Payments. Discounts. Sales taxes

How can I create my Viscata Account?

I'm having trouble logging in

My account

How to care for your Viscata Shoes?

How can I protect my Viscata espadrilles?

Shoe Repair or Maintenance Service

Care for your shoes

Sizing

Size conversion - EU to US

Sizes

Laces, Ribbons & Spare Parts

Laces and Spare parts

Give Your Shoes a Second Life

Take Back Program

Where to find Viscata shoes

Stores and retailers

Your ideas, our inspiration — let’s hear them!

Custom made and personalized shoes

About our Products

Do you offer free shipping?

Do you offer expedited shipping?

How long does delivery take?

Shipping Methods

How do I track my order?

Order Marked Delivered, but Not Received

Do you ship worldwide?

International Orders – Customs, Duties & Delivery Delays

Shipping

How can I subscribe to Viscata's newsletter?

How Can I Unsubscribe from the Newsletter?

How can I contact Viscata?

Espadrille Outfit Ideas & Style Tips

What is The Sole Circle?

How do I join?

How do I earn points?

How do I redeem my points for discounts?

What are VIP tiers?

Refer a Friend

What if my points are missing?

Loyalty Program - The Sole Circle

How Can I Stay in the Loop on Offers and Promotions?Updated 2 months ago