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viscata

You can always check out our website or stay tuned via our social networks&#xA0;announcements and posts to know more about what&apos;s happening but we strongly recommend you to get subscribed to our newsletter. This is surely the easiest and fastest way to be completely up-to-date plus you get a&#xA0;welcome discount when you register! ;) Please note that promotion code will be emailed or sent via text within 24 hour of signing up.Feel free to register by&#xA0;entering your email in the footer of our website. <img src="https://attachments.gorgias.help/VvEzB7NjXKG7beky/hc/bVpA37loK92J5oEd/2025033113-3b79474a-c7c2-4b78-9302-c0a0f6df9bef-fd3cbfbf-4c19-4885-998c-9cbe122bcedb.png" style="width: 587px;" class="fr-fic fr-dib">

You can always check out our website or stay tuned via our social networks announcements and posts to know more about what's happening but we strongly recommend you to get subscribed to our newsletter. This is surely the easiest and fastest way to be

How do I know about new offers and promos?

Viscata Community

How to Place an Order?

Can I edit or add anything to my order?

What is your cancellation policy?

How do I cancel my order?

Why was my order canceled?

How can I check a product availability online?

Can I pre-order an item?

Do you offer Gift Cards?

In which currency are prices shown at viscata.com?

Place an order

What’s your return policy?

Do you offer refunds or exchanges?

How do I start a return?

How do I make a return step by step via our online returns centre

Cómo gestionar su devolución online paso a paso

What do I do if my item(s) arrives damaged?

What do I do if I receive the wrong item in my order?

What if my package gets lost or arrives damaged?

When will I get my refund?

I've changed my credit/debit card, how can I get my refund?

When will my exchange be processed?

How can I check my store credit?

Returns & Exchanges

What are the payment methods available?

Does Viscata offer price adjustments?

How can I get a discount?

How do I apply promo/discount codes?

Sales Taxes

Payments. Discounts. Sales taxes

How can I create my Viscata Account?

What can I Do if I forgot my login ID and/or password?

I'm having trouble logging in

How do I cancel my membership/subscription?

My account

How to care for your Viscata Shoes?

How can I protect my Viscata espadrilles?

Is there a shoe repair/ maintenance service available?

Care for your shoes

Sizing

Size conversion - Viscata EU to US

Sizes

Laces, ribbons and other spare replacements

Laces and Spare parts

Do you accept worn shoes for recycling?

Take Back Program

Where to find Viscata shoes

Stores and retailers

Does Viscata offer custom made and personalized shoes?

Custom made and personalized shoes

About our Products

Do you offer free shipping?

Do you offer expedited shipping?

How long does delivery take?

How do I track my order?

My order was marked delivered but it’s not here.

Do you ship worldwide?

Shipping Methods

Shipping

How can I subscribe to Viscata's newsletter?

How do I cancel my subscription to the newsletter?

How can I contact Viscata?

How can I get inspo and style tips for my espadrilles outfits?

How do I know about new offers and promos?Updated 3 months ago