What if my points are missing?Updated 13 days ago

Points usually appear automatically, but there can be a short delay. If something looks off:

• Make sure you’re logged into the correct account/email

• Refresh the Sole Circle page

When do my Sole Circle points expire?

Your Sole Circle points expire 365 days after the date they were earned.

Points do not reset at the beginning of each calendar year. Since each set of points has its own expiration date, you may have points with different expiration dates depending on when they were earned.

Please note that points expire based on their individual earning date, regardless of whether you make another purchase or earn additional points later.

If you still don’t see your points, contact our Customer Care team at [email protected] with your order number and the email on your account, and we’ll be happy to help.