Care for your shoes

Sizes

Laces and Spare parts

Take Back Program

Stores and retailers

Custom made and personalized shoes

If you need any further assistance, we are always happy to help! Our team typically replies within 5-6 hours on average.

viscata

About our Products

How to Place an Order?

Can I edit or add anything to my order?

What is your cancellation policy?

How do I cancel my order?

Why was my order canceled?

How can I check a product availability online?

Can I pre-order an item?

Do you offer Gift Cards?

In which currency are prices shown at viscata.com?

Place an order

What’s your return policy?

Do you offer refunds or exchanges?

How do I start a return?

How do I make a return step by step via our online returns centre

Cómo gestionar su devolución online paso a paso

What do I do if my item(s) arrives damaged?

What do I do if I receive the wrong item in my order?

What if my package gets lost or arrives damaged?

When will I get my refund?

I've changed my credit/debit card, how can I get my refund?

When will my exchange be processed?

How can I check my store credit?

Returns & Exchanges

What are the payment methods available?

Does Viscata offer price adjustments?

How can I get a discount?

How do I apply promo/discount codes?

Sales Taxes

Payments. Discounts. Sales taxes

How can I create my Viscata Account?

What can I Do if I forgot my login ID and/or password?

I'm having trouble logging in

How do I cancel my membership/subscription?

My account

How to care for your Viscata Shoes?

How can I protect my Viscata espadrilles?

Is there a shoe repair/ maintenance service available?

Sizing

Size conversion - Viscata EU to US

Laces, ribbons and other spare replacements

Do you accept worn shoes for recycling?

Where to find Viscata shoes

Does Viscata offer custom made and personalized shoes?

Do you offer free shipping?

Do you offer expedited shipping?

How long does delivery take?

How do I track my order?

My order was marked delivered but it’s not here.

Do you ship worldwide?

Shipping Methods

Shipping

How can I subscribe to Viscata's newsletter?

How do I cancel my subscription to the newsletter?

How do I know about new offers and promos?

How can I contact Viscata?

How can I get inspo and style tips for my espadrilles outfits?

Viscata Community