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viscata

Once an order has been placed, we&#x2019;re usually unable to make changes &#x2014; this helps us process and ship your items as quickly as possible.However, if you need to update your shipping address, contact information or correct an item selection, please contact our Customer Service team at <a data-start="547" data-end="566" rel="noopener">support@viscata.com</a> immediately after placing your order.We&#x2019;ll do our best to accommodate your request if the order hasn&#x2019;t yet been processed or shipped.

Once an order has been placed, we’re usually unable to make changes — this helps us process and ship your items as quickly as possible. However, if you need to update your shipping address, contact information or correct an item selection, please con

Can I edit or add anything to my order?

Place an order

How to Place an Order?

What is your cancellation policy?

How do I cancel my order?

Why was my order canceled?

How can I check a product availability online?

Can I pre-order an item?

Do you offer Gift Cards?

In which currency are prices shown at viscata.com?

What’s your return policy?

Out-of-Policy Returns (After 90 Days)

Do you offer refunds or exchanges?

How do I start a return?

How do I make a return step by step via our online returns centre

What do I do if my item(s) arrives damaged?

What do I do if I receive the wrong item in my order?

What if my package gets lost or arrives damaged?

When will I get my refund?

I've changed my credit/debit card, how can I get my refund?

When will my exchange be processed?

How can I check my store credit?

Instant Exchanges – How They Work

Returns & Exchanges

What are the payment methods available?

I see a charge on my card, but I don’t have an order — what’s happening?

Does Viscata offer price adjustments?

How can I get a discount?

How do I apply promo/discount codes?

Sales Taxes

Payments. Discounts. Sales taxes

How can I create my Viscata Account?

I'm having trouble logging in

My account

How to care for your Viscata Shoes?

How can I protect my Viscata espadrilles?

Shoe Repair or Maintenance Service

Care for your shoes

Sizing

Size conversion - EU to US

Sizes

Laces, Ribbons & Spare Parts

Laces and Spare parts

Give Your Shoes a Second Life

Take Back Program

Where to find Viscata shoes

Stores and retailers

Your ideas, our inspiration — let’s hear them!

Custom made and personalized shoes

About our Products

Do you offer free shipping?

Do you offer expedited shipping?

How long does delivery take?

Shipping Methods

How do I track my order?

Order Marked Delivered, but Not Received

Do you ship worldwide?

International Orders – Customs, Duties & Delivery Delays

Shipping

How can I subscribe to Viscata's newsletter?

How Can I Unsubscribe from the Newsletter?

How Can I Stay in the Loop on Offers and Promotions?

How can I contact Viscata?

Espadrille Outfit Ideas & Style Tips

What is The Sole Circle?

How do I join?

How do I earn points?

How do I redeem my points for discounts?

What are VIP tiers?

Refer a Friend

What if my points are missing?

Loyalty Program - The Sole Circle

Viscata Community

Can I edit or add anything to my order?Updated 2 months ago