Place an order
How to Place an Order?
Placing an order on Viscata.com is quick and easy! Follow these simple steps to complete your purchase:. Go to our website, www.viscata.com, and click the profile (person) icon in the upper-right corner. You’ll be redirected to the Login page, where
Can I edit or add anything to my order?
Once an order has been placed, we’re usually unable to make changes — this helps us process and ship your items as quickly as possible. However, if you need to update your shipping address, contact information or correct an item selection, please con
What is your cancellation policy?
In an effort to get our shipments to our customers as quickly as possible, but if you send an immediate email to [email protected] within less than 24h we might be able to make the change for you. You will receive confirmation of your cancellation.
How do I cancel my order?
In an effort to get our shipments to our customers as quickly as possible, but if you send an immediate email to [email protected] we might be able to make the change for you. Please include your order number and the reason for cancellation in you
Why was my order canceled?
Every situation is unique, so reasons for order cancellation may vary. Some common reasons include:. We were unable to verify your billing or shipping information. Your order was flagged for a routine fraud check. There was an inventory issue and the
How can I check a product availability online?
We suggest you check our website to keep up to date with the latest news and availability of our products. If the size of the item you are interested in is out of stock, you can provide us with your email address via Notify me and we will let you kno
Can I pre-order an item?
Yes! Viscata offers pre-orders on select shoes. The preorder process is easy. You can pre-reserve select styles by making a regular purchase via our online store. If an item is available for pre-order, you’ll see a “PRE-ORDER” button on the product p
Do you offer Gift Cards?
Yes, Viscata offers digital gift cards up to $500. They are sent to the email address registered when placing the order and contain instructions to redeem them at checkout. They can be printed, forwarded, or shared and they have no expiring date or a
In which currency are prices shown at viscata.com?
All prices shown in our online store are in US dollars (USD)