Do you offer refunds or exchanges?Updated 2 days ago
Yes — we offer refunds and exchanges within 90 days of purchase. To be eligible, items must be unworn, unwashed and in their original packaging, with all tags intact.
Please note:All sale items marked with a 15% discount or more are final sale and non-returnable. These products are also featured in our Last Chance section while stocks last. If you wish to return a sale item, we can offer a gift card for future use or help you exchange it for another suitable product from our catalog.
- U.S. domestic orders and Canada/Australia orders can be returned or exchanged easily through our Online Returns Centre.
- For international returns, please visit our Online Returns Centre and follow the on-screen instructions to request a refund or store credit. Please note that for international orders (outside US or Canada/Australia), Viscata does not offer free returns — customers are responsible for arranging and covering the cost of return shipping.
Refunds are processed to your original payment method within 5–10 business days of receiving your returned item.
If your online return request is rejected or you encounter an error, please contact us at [email protected], and our team will gladly help you complete your return or exchange.