Returns & Exchanges
What’s your return policy?
Returns & ExchangesWe hope you love your Viscata shoes! If not, don’t worry—we accept unworn, unwashed and unaltered items purchased directly from Viscata, returned within 90 days of your order.Shipping Your ReturnShip items within 8 days of receivin
Out-of-Policy Returns (After 90 Days)
We’re sorry to hear that your espadrilles didn’t meet your expectations. Please note that, according to our return policy, all returns must be initiated within 90 days of purchase. Any request submitted after this time frame is considered out of poli
Do you offer refunds or exchanges?
Yes — we offer refunds and exchanges within 90 days of purchase. To be eligible, items must be unworn, unwashed and in their original packaging, with all tags intact.Please note:All sale items marked with a 15% discount or more are final sale and non
How do I start a return?
For US domestic orders and international orders from Canada and Australia, you can start the return process by visiting our Online Returns Center. There, you can print a shipping label and drop off your package at the listed carrier. Return Shipping
How do I make a return step by step via our online returns centre
Did your Viscata shoes not meet your expectations? We’re sorry to hear that! We want your experience with Viscata to be seamless, so we’ll guide you step by step to return or exchange your items. If your order was placed outside of www.viscata.com, p
What do I do if my item(s) arrives damaged?
We’re sorry to hear your item(s) arrived damaged! Sometimes things can get broken during shipment, but we’re here to help. Here’s what to do:. Email us at [email protected] with clear photos of the damaged item. Please include more than one photo i
What do I do if I receive the wrong item in my order?
We’re sorry your order wasn’t correct! We’ll help you sort this out as quickly as possible. Here’s what to do:. Email us at [email protected] with:. A photo of the item you received. A photo of the shoebox label. The name of the item(s) you were su
What if my package gets lost or arrives damaged?
At Viscata, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] with your order number and any relevant details. W
When will I get my refund?
In most cases, once you’ve dropped off your return, your refund is initiated right away if you’re eligible. For larger or multiple-item orders, our returns team will first inspect the items once they arrive at our returns center before processing you
I've changed my credit/debit card, how can I get my refund?
Refunds are always processed using the same payment method used when placing your order. If you’ve changed or replaced your card since then, don’t worry — the refund will still go to the bank account linked to your original card, not to the physical
When will my exchange be processed?
Your exchange order will be processed as soon as your returned item is in transit to our returns center. You can also choose an Instant Exchange through our Returns Portal for a faster experience. Your card will be pre-authorized (this may appear as
How can I check my store credit?
Your store credit is always issued as an e-gift card sent to the email address used when placing your order. If you don’t see it in your inbox, please make sure to also check your spam or junk folder, as the email may have been filtered there. If you
Instant Exchanges – How They Work
We know how important it is to receive the right pair as quickly as possible. That’s why we offer Instant Exchanges, so you don’t have to wait for your return to be processed before getting your new item. An Instant Exchange allows you to receive you