We hope you love our shoes. But sometimes, things don't work out. That’s why we accept unworn, unwashed and unaltered items purchased directly from Viscata that we receive within 90 days of your order date. Item(s) must be shipped to us within 8 days
Yes, we offer refunds and exchanges within 90 days of purchase. To be eligible for a refund or exchange, items must be returned in their original condition, with all tags and packaging intact. Please note: All items purchased on sale are final and no
For all US domestic orders and international orders from Canada and Australia, you can start the whole process by visiting our Online returns center where you can print a shipping label and drop it off at the carrier listed. Please note item(s) must
How to make a return?. Have you received your order and discovered that your Viscata shoes are not what you expected? We regret that this has been the case but we always want your Viscata experience to be the most satisfactory and for this reason, we
¿Cómo hacer una devolución?. ¿Ha recibido su pedido y descubierto que sus zapatos Viscata no son lo que usted esperaba? Lamentamos que haya sido así pero siempre queremos que su experiencia Viscata sea la más satisfactoria y por esta razón le ayudare
We’re sorry your item(s) have damage!. Some items break during shipment. We’ll do our best to help. Please email our team via [email protected] with an image of your damaged item for further assistance. Please note the communication of any damage c
We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via [email protected] for further assistance. Include a photo of the item received, the shoebox label and the name of the missing item(s). Pl
At Viscata, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] with your order number and any relevant details. W
In most cases, once your items have been dropped off in the mail, if you’re entitled to a refund, it will be initiated immediately but for larger orders, for example, the items will have to be checked and revised by the returns team upon receiptat th
Refunds for your returns are always processed using the same payment method applied when placing the order. Refunds are always sent to the bank account linked to the credit/debit card, not the physical card per se. Therefore, if you have changed your
Your new exchange order will be processed as soon as your item is back in-transit to our return center. You may also select "Instant exchange" in our returns portal. Your card will be pre-authorized (this will show as a charge) for the value of the i
Please note that your store credit is always sent via an e-gift card to the email address registered when placing your order. If you cannot find it in your inbox please make sure that you also check your spam mailbox as well. If after checking both i