What if my package gets lost or arrives damaged?Updated 8 months ago

Lost packages

At Viscata, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] with your order number and any relevant details.

Damaged packages

We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team at [email protected] within 48h of receiving the order and include photos of the damaged items or package. Please note that this damage claims will not accepted later than 15 days from when it was marked delivered. 

We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.