If you need any further assistance, we are always happy to help! Our team typically replies within 5-6 hours on average.

viscata

We do ship to most countries, however, there are a few that we are unable to send to so contact our support team via <a href="mailto:support@viscata.com">support@viscata.com</a> if you need further information about your preferred destination.&#xA0;An&#xA0;international shipping fee may apply to some destinations including any custom duties and taxes. This will be automatically calculated for you at checkout. Please note that we do not refund any original shipping charges.&#xA0;Please note that international shipments can take&#xA0;up to&#xA0;25 days. International orders may be delayed due to customs processes (inspections, additional documentation requests etc) beyond our control.If you have been waiting for more than 30 days&#xA0;to receive your order, please get in touch with our team to investigate the issue.

We do ship to most countries, however, there are a few that we are unable to send to so contact our support team via support@viscata.com if you need further information about your preferred destination. An international shipping fee may apply to some

Do you ship worldwide?

Shipping

How to Place an Order?

Can I edit or add anything to my order?

What is your cancellation policy?

How do I cancel my order?

Why was my order canceled?

How can I check a product availability online?

Can I pre-order an item?

Do you offer Gift Cards?

In which currency are prices shown at viscata.com?

Place an order

What’s your return policy?

Do you offer refunds or exchanges?

How do I start a return?

How do I make a return step by step via our online returns centre

Cómo gestionar su devolución online paso a paso

What do I do if my item(s) arrives damaged?

What do I do if I receive the wrong item in my order?

What if my package gets lost or arrives damaged?

When will I get my refund?

I've changed my credit/debit card, how can I get my refund?

When will my exchange be processed?

How can I check my store credit?

Returns & Exchanges

What are the payment methods available?

Does Viscata offer price adjustments?

How can I get a discount?

How do I apply promo/discount codes?

Sales Taxes

Payments. Discounts. Sales taxes

How can I create my Viscata Account?

What can I Do if I forgot my login ID and/or password?

I'm having trouble logging in

How do I cancel my membership/subscription?

My account

How to care for your Viscata Shoes?

How can I protect my Viscata espadrilles?

Is there a shoe repair/ maintenance service available?

Care for your shoes

Sizing

Size conversion - Viscata EU to US

Sizes

Laces, ribbons and other spare replacements

Laces and Spare parts

Do you accept worn shoes for recycling?

Take Back Program

Where to find Viscata shoes

Stores and retailers

Does Viscata offer custom made and personalized shoes?

Custom made and personalized shoes

About our Products

Do you offer free shipping?

Do you offer expedited shipping?

How long does delivery take?

How do I track my order?

My order was marked delivered but it’s not here.

Shipping Methods

How can I subscribe to Viscata's newsletter?

How do I cancel my subscription to the newsletter?

How do I know about new offers and promos?

How can I contact Viscata?

How can I get inspo and style tips for my espadrilles outfits?

Viscata Community

Do you ship worldwide?Updated 3 months ago