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viscata

Delivery times vary depending on the destination and the shipping method selected. In most cases, your order will ship the following business day Monday-Friday.&#x2022; Standard Delivery: Typically arrives within 3-6 business days.&#x2022; Express Delivery: Typically arrives within 1-2 business days.Fast-Track Delivery (2 Business Days) &#x2013; Get your order in just 2 days for as low as $4.95 when ordered before 1:00 PM EST.Next-Day Rush (1 Business Day) &#x2013; Order by 1:00 PM EST for next-day delivery, starting at $29.95.&#x2022; International Delivery: Typically arrives within 10-20 business days. Please note that international orders may be delayed due to customs processes (inspections, additional documentation requests etc)&#xA0; beyond our control.(Business Days means Monday-Friday, excluding holidays)Keep in mind that the order processing can take up to 24/48 hours. Although we try our best to deliver your items during the estimated timeframe, delivery dates are not guaranteed.Please note that the above mentioned time frames do not apply to PRE-ORDERS.&#xA0;They will NOT&#xA0;be shipped&#xA0;within a few days after placing your order but only once the stock arrives from Spain. You will be informed of the estimated shipping date at checkout.

Delivery times vary depending on the destination and the shipping method selected. In most cases, your order will ship the following business day Monday-Friday. • Standard Delivery: Typically arrives within 3-6 business days. • Express Delivery: Typi

How long does delivery take?

Shipping

How to Place an Order?

Can I edit or add anything to my order?

What is your cancellation policy?

How do I cancel my order?

Why was my order canceled?

How can I check a product availability online?

Can I pre-order an item?

Do you offer Gift Cards?

In which currency are prices shown at viscata.com?

Place an order

What’s your return policy?

Do you offer refunds or exchanges?

How do I start a return?

How do I make a return step by step via our online returns centre

Cómo gestionar su devolución online paso a paso

What do I do if my item(s) arrives damaged?

What do I do if I receive the wrong item in my order?

What if my package gets lost or arrives damaged?

When will I get my refund?

I've changed my credit/debit card, how can I get my refund?

When will my exchange be processed?

How can I check my store credit?

Returns & Exchanges

What are the payment methods available?

Does Viscata offer price adjustments?

How can I get a discount?

How do I apply promo/discount codes?

Sales Taxes

Payments. Discounts. Sales taxes

How can I create my Viscata Account?

What can I Do if I forgot my login ID and/or password?

I'm having trouble logging in

How do I cancel my membership/subscription?

My account

How to care for your Viscata Shoes?

How can I protect my Viscata espadrilles?

Is there a shoe repair/ maintenance service available?

Care for your shoes

Sizing

Size conversion - Viscata EU to US

Sizes

Laces, ribbons and other spare replacements

Laces and Spare parts

Do you accept worn shoes for recycling?

Take Back Program

Where to find Viscata shoes

Stores and retailers

Does Viscata offer custom made and personalized shoes?

Custom made and personalized shoes

About our Products

Do you offer free shipping?

Do you offer expedited shipping?

How do I track my order?

My order was marked delivered but it’s not here.

Do you ship worldwide?

Shipping Methods

How can I subscribe to Viscata's newsletter?

How do I cancel my subscription to the newsletter?

How do I know about new offers and promos?

How can I contact Viscata?

How can I get inspo and style tips for my espadrilles outfits?

Viscata Community

How long does delivery take?Updated 3 months ago