International Orders – Customs, Duties & Delivery DelaysUpdated 2 months ago

We’re excited to ship Viscata orders worldwide 🌍 However, international shipments may sometimes take longer than expected due to customs procedures that are outside of our control.

Customs Processing & Delivery Times

International orders can take up to 20 days to be delivered. Delays may occur due to:

• Customs inspections

• Additional documentation requests

• Local regulations or public holidays

• Backlogs at customs facilities

In many cases, packages are released and delivered without any issues, but these processes can add extra time to transit.

Duties & Taxes

All Viscata international orders are shipped Duties Paid (DDP). This means that customs duties, import taxes, and related fees are already included in your order total, and you will not be asked to pay any additional charges upon delivery.

In rare cases where a carrier or customs authority incorrectly requests payment, please contact us before paying so we can assist.

When Is an Order Considered Lost?

Because international shipments can experience extended delays, we kindly ask customers to wait the full 20-day delivery window before we can classify an order as lost.

We’ve had many cases where packages were delivered during this timeframe after a period with no tracking updates.

What If My Order Still Hasn’t Arrived?

If your order has not been delivered after 20 days, please contact us at [email protected]. Our team will review your case and arrange a solution, such as a replacement or refund, when appropriate.

We truly appreciate your patience and understanding while your order makes its way through international transit.