Out-of-Policy Returns (After 90 Days)Updated 2 months ago

We’re sorry to hear that your espadrilles didn’t meet your expectations.

Please note that, according to our return policy, all returns must be initiated within 90 days of purchase. Any request submitted after this time frame is considered out of policy and cannot be processed automatically.

That said, we understand that situations may vary, and we’re happy to review your case manually.

How to Request an Out-of-Policy Return Review

To assess eligibility, please contact our Customer Support team and provide clear photos of the shoes, including:

• Soles

• Insoles

• Upper material and jute

This helps us confirm that the items are unworn and in good condition.

Possible Outcomes (If Approved)

If the items are approved after review, we may offer one of the following options:

• An exchange for another item of equal or lesser value

• Store credit to use on a future purchase

Please note:

• Refunds are not available for out-of-policy returns

• Approval is not guaranteed and is evaluated on a case-by-case basis

Our Returns Department will review your request within 2–3 business days and notify you by email once a decision has been made.

Thank you for your understanding and for being part of the Viscata community.