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viscata

Each pair of Viscatas is handcrafted with care in Spain by our team of skilled artisans. Because of this, we currently don&#x2019;t offer a repair or maintenance service.To keep your espadrilles in great shape, check out our <a href="https://www.viscata.com/pages/help-center?hcUrl=%2Fen-US%2Farticles%2Fcare-for-your-shoes-208778">Product Care Guide</a> for easy at-home care tips.Got worn or damaged pairs? Learn how to <a href="https://www.viscata.com/pages/help-center?hcUrl=%2Fen-US%2Fdo-you-accept-worn-shoes-for-recycling-1256813">donate them here</a>.

Each pair of Viscatas is handcrafted with care in Spain by our team of skilled artisans. Because of this, we currently don’t offer a repair or maintenance service. To keep your espadrilles in great shape, check out our Product Care Guide for easy at-

Shoe Repair or Maintenance Service

About our Products

Care for your shoes

How to Place an Order?

Can I edit or add anything to my order?

What is your cancellation policy?

How do I cancel my order?

Why was my order canceled?

How can I check a product availability online?

Can I pre-order an item?

Do you offer Gift Cards?

In which currency are prices shown at viscata.com?

Place an order

What’s your return policy?

Out-of-Policy Returns (After 90 Days)

Do you offer refunds or exchanges?

How do I start a return?

How do I make a return step by step via our online returns centre

What do I do if my item(s) arrives damaged?

What do I do if I receive the wrong item in my order?

What if my package gets lost or arrives damaged?

When will I get my refund?

I've changed my credit/debit card, how can I get my refund?

When will my exchange be processed?

How can I check my store credit?

Instant Exchanges – How They Work

Returns & Exchanges

What are the payment methods available?

I see a charge on my card, but I don’t have an order — what’s happening?

Does Viscata offer price adjustments?

How can I get a discount?

How do I apply promo/discount codes?

Sales Taxes

Payments. Discounts. Sales taxes

How can I create my Viscata Account?

I'm having trouble logging in

My account

How to care for your Viscata Shoes?

How can I protect my Viscata espadrilles?

Sizing

Size conversion - EU to US

Sizes

Laces, Ribbons & Spare Parts

Laces and Spare parts

Give Your Shoes a Second Life

Take Back Program

Where to find Viscata shoes

Stores and retailers

Your ideas, our inspiration — let’s hear them!

Custom made and personalized shoes

Do you offer free shipping?

Do you offer expedited shipping?

How long does delivery take?

Shipping Methods

How do I track my order?

Order Marked Delivered, but Not Received

Do you ship worldwide?

International Orders – Customs, Duties & Delivery Delays

Shipping

How can I subscribe to Viscata's newsletter?

How Can I Unsubscribe from the Newsletter?

How Can I Stay in the Loop on Offers and Promotions?

How can I contact Viscata?

Espadrille Outfit Ideas & Style Tips

What is The Sole Circle?

How do I join?

How do I earn points?

How do I redeem my points for discounts?

What are VIP tiers?

Refer a Friend

What if my points are missing?

Loyalty Program - The Sole Circle

Viscata Community

Shoe Repair or Maintenance ServiceUpdated 2 months ago